Question: Are you a Manufacture?
Answer: Yes,we are.
We are the Chinese manufacturer of Metal sheet Machinery,but we also provide Procurement Part Service if customer require.
Question: What is your warranty for machinery?
Answer: Our warranty time is 12 months,with whole life service and 24hours online service.
Question: Do you provide solution for machine?
Answer: Yes, we have professional engineers team, we can provide solution to the custom requires for the machine and tools.
Question: Do you provide installation and commissioning?
Answer:Yes,as per customer’s require, we can send technicians to customers’ location for machine installation and commissioning and local training course.
Question: Do you make customized machine?
Answer:Yes,we can provide customized machine according to customer’s requirements.We also provide solutions if customer have any problems during the usage.
Question: Can you arrange factory inspection and machine checking before order?
Answer:Yes,we arrange factory inspection and machine checking if customer require.
Question: Can you arrange shipment?
Answer：Yes,we can arrange the shipment to any port worldwide if customer require as CFR. CIF Basic.
Question: Can you send sample?
Answer: Our machine and tools are not supported to provide sample.
We can invite customer for factory visiting,or customer can send us his profile we can adjust our machine to suit his sample require.
Question: How is your machine quality?
Answer: Our machine are for metal sheet fabriction( bending , cutting and punching ) all parts connecting with high regididy steel and configuration(electrical part,motor,transducer,etc)according to customer’s require.
Question: How many employee is needed for the machine?
Answer: Depends on customer’s machine condition.
For single machine,need 1-2employees,for production line,need 5-8 employees or more.
Question: What is your delivery time?
Answer: for single machine,normally within 25-30days;
for medium production line,normally within 60days; for big production line,normally above90days.
Question: What is your payment term?
Answer: 30%T/T as down payment,70%balance paid before shipping . or 100% advance for Tools
Irrevocable L/C at sight for big amount .
Service and Support
Pre-Sales Service (Quotation-Visiting-Solutions)
Jadestone Machine is an professional expert on Metal sheet machinery manufacturing for 10 more years.
we have a group of excellent engineers and technicians in the industry who are in charge of R&D,design,and technical support.we also have a professional sales team at your service .
After receiving customer’s inquiry, we will prepare quotation, drawing ; and get reply for the counteroffer and plant visiting schedule; and Our engineer teams will prepare all the cutting and bending custom solutions for different custom profiles.
Service during Sales (Invoice-Payment-Processing)
The final Model or and technical data will be confirmed by both parties before an order.
A Proforma Invoice (contract) is made with details for final signature and for customer to effect the payment.
Production Line schedule the material,starting the mass production as per Contract. and quality Dept will responsible for each progress.
After cargo is finished,we will arrange the machine in standard package and send shipping notice to customer.Also pictures and videos are provided.
After-sales Service (Installation-Commission-Trainning)
Foundation drawing will be sent in advance to prepare sufficient electric power at customer’s workshop.
Shipments dispatch to customer’s workshop (Product Finish-testing-dispatch-Custom-Sea Voyage).
We start to arrange installation and commissioning which mainly include plant layout design, assembling and installation, machine running and local Team training.
Cost: Normally we send 2 technicians to come(one for machine installation and running,one for electrical engineering),customer provide round-air tickets, local transportation, board and lodging.
Normally we guarantee the machine quality 12 months and provide whole life service since the finishing date of installation.
During the warranty period, we will replace the parts for repairing and maintenance for free due to the quality problems. If the defaults are aroused by the defaulted operations of customer, customer should be responsible for all the cost.
Besides,we provide 24 hours hot line for customer complaints.our service personal will forward customer’s complaints to company and give customer the best solution ASAP. Learn More>>